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At Paolo Michele, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help! Please read our refund policy carefully to understand your rights and options.

1. Eligibility for Refunds

You may be eligible for a refund if:

• You return the item within 30 days of receiving your order.
• The item is unworn, unwashed, and in its original packaging with all tags attached.
• You provide proof of purchase, such as your order number or receipt.

2. Non-Refundable Items

Certain items may not be eligible for a refund, including:

• Gift cards
• Personalized or custom items
• Items marked as final sale

3. How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact Us: Email our customer service team at support@paolomichele.us  with your order number and reason for the return.
2. Return Authorization: We will provide you with a Return Authorization (RA) number and further instructions on how to return your item.
3. Return Shipping: Please securely package the item and ship it back to us. You are responsible for return shipping costs unless the item is defective or incorrect.
4. Processing Your Refund

Once we receive your returned item, we will inspect it to ensure it meets our refund criteria. If approved, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note that your bank or credit card company may take additional time to process the transaction.

5. Exchanges

If you would like to exchange an item for a different size or color, please get in touch with us at support@paolomichele.us . Exchanges are subject to availability, and you may need to return the original item before we can process the exchange.

6. Damaged or Defective Items

If you receive a damaged or defective item, please get in touch with us within 7 days of receiving your order. We will arrange for a replacement or refund at no additional cost to you.

7. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically for the latest information on our refund practices.

8. Contact Us

If you have any questions about this Refund Policy or need assistance with your return, please get in touch with us.